I recently had the opportunity to conduct a hospitality training session for a company in Sendai. Because many of the staff engage with customers primarily over the phone, I focused on how to use one’s voice to create comfort, clarity, and a sense of reassurance. We also recorded each participant’s “before and after” voice to help them feel the difference more concretely. After introducing the concept of “Three-Directional Hospitality,” several participants shared that they h

I had the pleasure of providing a hospitality training session and a team-building workshop for a major global IT company in central Tokyo. The group was relatively small—around 20 participants—which made the discussions active, open, and wonderfully interactive. Everyone generously shared their thoughts and experiences, creating a truly engaging atmosphere. According to the post-session survey, all participants commented that they “had a great time and would love to join aga

Following last year, I was grateful to be invited again to deliver a training session at a luxury international hotel in Kyoto. During the session, I spoke about what I value when providing hospitality, as well as the importance of caring for oneself while caring for guests. The new employees listened with such bright, eager eyes. Seeing their enthusiasm reminded me of my own early days as a new employee, and it became a wonderful moment of reflection. I truly appreciated the