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World Standard
Hospitality
Having visited more than 80 countries, and having worked with VVIP customers and staff of various nationalities, I've come to realize the importance of connecting hearts and minds while working worldwide. In my opinion, hospitality is not just about to provide to the customers, but it should also go to the three directions "customers", "colleagues and teammates" and "yourself".
When you hear the word “hospitality”, you may think “Hospitality is the skill that only limited people can provide”. However, you can just "focus on the person right in front of you, and show kindness from the heart. Connect with heart."
It may take time to develop the mindset to reach that point, but I hope we can learn and grow the mindset together.
The logo shows three overlapping airplane windows, which I manifest to my customers, "I will take you to a place (career, mindset, work environment) where you can see a different view from what you see now. ”
I love the sky. I watch the sky from the airplane window during the flight, and I look at the sky from the balcony of my home. I have built my career through traveling all over the world, and meeting incredibly successful passengers, and I hope that everyone will see a different view through my coaching/ training sessions.
Founder & CEO
Maiko Jasmine Imaizumi
Founder of Grand Jeté Institute
Hospitality Consultant
Private Jet Flight Attendant/ Trainer
founder
As a freelance private jet flight attendant, which is very rare in Japan, I have teamed up with private jet operating companies in the United States, the Middle East, Europe, and Asia, to provide our customers with the highest quality hospitality.
While visiting more than 80 countries around the world, I was fortunate to receive excellent feedback from clients and crew I worked with. I came to realize it was about the time to give back to society what I had learned from these wonderful experiences as a private jet crew, and started a hospitality consulting business in the wake of COVID-19.
A corporate flight attendant, a single mother, and a breast cancer survivor who did mastectomy. Although my life seems to be full of ups and downs, I believe that by staying positive and knowing the depth of life, I will be able to better understand and convey hospitality. These experiences taught me "Resilience" and made me create "Resilience Workshop".
Personal History
1976
−Born in Sendai, Miyagi Prefecture, Japan
1995
−Entered Tohoku Gakuin University, Department of English Literature
1997
−Studied in Brighton, UK
1999
−Graduated from Tohoku Gakuin University with MA of English Linguistic and Literature
1999
−Joined All Nippon Airways as a International Flight Attendant
2005
−Left All Nippon Airways
−Attended and interpreted Japanese, English, and French at the VVIP lounge of the Federation of International Football Associations (FIFA)
2006
−Started career as Corporate Flight Attendant/Private Jet CA
2009
−Blessed with the first child and took a leave
2011
−Returned to Sendai, her hometown, after divorce
2012
−Was headhunted by an international company in Sendai. Started dual work as Corporate Flight Attendant and office worker
2017
−Started to freelance as a private jet CA and interpreter/translator
2019
−Was diagnosed with breast cancer
2020
-Returned to VIP flight 3 weeks after mastectomy
−Outfitted Bombardier Global 7500 (First one in Japan)
2021
−Outfitted another Bombardier Global 7500 (Second one in Japan)
−Launch of the Grand Jeté Institute
2022
−Was invited to an expert hearing by the Tourism Agency of the Ministry of Land, Infrastructure, Transport and Tourism as a Hospitality Analyst
2022
−Wrote 40 pages of Cabin Service Standard Handbook in English
−Led a project to hire/train/team build new CFAs based in Japan
−Published the first book at the end of the year, and has been well received both inside and outside the industry
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