Hospitality Training for a Company in Sendai

I recently had the opportunity to conduct a hospitality training session for a company in Sendai. Because many of the staff engage with customers primarily over the phone, I focused on how to use one’s voice to create comfort, clarity, and a sense of reassurance. We also recorded each participant’s “before and after” voice to help them feel the difference more concretely.

After introducing the concept of “Three-Directional Hospitality,” several participants shared that they had never considered offering hospitality to themselves, and realized how often they had been prioritizing others first. It was a meaningful and eye-opening time for many of them, and I was grateful to witness those moments of awareness.