I recently had the opportunity to conduct a hospitality training session for a company in Sendai. Because many of the staff engage with customers primarily over the phone, I focused on how to use one’s voice to create comfort, clarity, and a sense of reassurance. We also recorded each participant’s “before and after” voice to help them feel the difference more concretely. After introducing the concept of “Three-Directional Hospitality,” several participants shared that they h

I had the pleasure of providing a hospitality training session and a team-building workshop for a major global IT company in central Tokyo. The group was relatively small—around 20 participants—which made the discussions active, open, and wonderfully interactive. Everyone generously shared their thoughts and experiences, creating a truly engaging atmosphere. According to the post-session survey, all participants commented that they “had a great time and would love to join aga

Following last year, I was grateful to be invited again to deliver a training session at a luxury international hotel in Kyoto. During the session, I spoke about what I value when providing hospitality, as well as the importance of caring for oneself while caring for guests. The new employees listened with such bright, eager eyes. Seeing their enthusiasm reminded me of my own early days as a new employee, and it became a wonderful moment of reflection. I truly appreciated the

We are pleased to announce that enrollment for the Global Hospitality Program is now open. This program is not about learning skills alone— it is an approach designed to enrich your life as a whole. The goal of this course is to help you develop yourself into someone who can offer an extra level of kindness and thoughtful anticipation through world-class hospitality—to your customers, your colleagues, and yourself. Would you like to deepen your understanding of cross-cultural

I recently had the honor of giving a lecture at the National Conference of the Japan Academy of Clinical Dental CAD/CAM, held at Pacifico Yokohama. After being invited to speak at the Tohoku Regional Conference in Sendai on May 26, I was kindly asked, “We would love to have you at the national conference as well,” which led to this wonderful opportunity. Around 90 dental professionals attended the session, including dentists, clinic directors, dental hygienists, dental techni